Target

Just had a super, super uncomfortable visit on 12/10/23. Heading towards self-checkout like we've been doing for years, and an employee tries to direct us to a register. We said we preferred self-checkout and tried to keep walking, but she put her hand on our cart and tried to block us, then made a comment as we kept walking that we had a lot of items. Self-checkout has no item limit and as I said, we've been doing this for years at this location. If the cashiers had the bagging skills seen at Trader Joe's, we would use the normal lanes more often, but as it is, we prefer bagging ourselves. We get to the self-checkout area and someone hollers that they're free, but we see three open self-checkout stations so we choose one. One last employee tries to get us to check out with him. We reiterated our preference and he said, "Okay, I'm watching you like a hawk." I said, "Is that what this is about?" As it was clear by that point that all this aggressive behavior was only about preventing shoplifting, not keeping foot traffic flowing across lanes. He either didn't understand me or pretended not to. I'm still in shock over our experience. If the manager/Target needs to prevent shoplifting, there are way, way better ways to go about it than trying to override your customers in that manner and treating them like criminals. The way we were treated two times over is absolutely unacceptable. There is no excuse. My husband and I were doing nothing wrong, we were being perfectly normal. We felt harassed and accosted. UPDATE: I filled out the survey for my visit and heard from someone with the title “SE ETL” who did not explain his role. Though his response included an apology, it fell flat, as though I’d been complaining about something inane and routine. Overall, the nature and level of response felt inappropriate. He made no gesture to incentivize us to give this store another chance. Our experience was disturbing, and I’m certain that every employee we mentioned was acting on direction/training from leadership. Employees do not just decide to collectively be aggressive in the interest of loss prevention all on their own. I will be sharing my experience with corporate in the interest of other customers and this store’s employees.

I have had the worst experiences in the past two months at this Target. I believe it is due to the “store manager” as he calls himself. He is not helpful and down right discriminating toward minority shoppers. I’ve witnessed this with my own eyes multiple times. Also, as we were shopping last night for a new blender we found one with a price tag of $69.99 on sale for $55.99 and it rang up $149.99 at the register. The signs and price tags were in place at the display of the same blender. We refused to pay almost $200 for a smoothie blender. We went back to the blender aisle to seek assistance and NOBODY ever came and the signs remained up at the display for the more expensive blender but they did not honor the price. I called corporate from the store and let them know how awful the customer service has gotten in this store. Sad.

You should change this person as store manager, I don't know how he was given this position. Because he is not professional in his dealings with customers, and this is not the first time, but the second time, with the same person who calls himself the store manager, because the store will lose a lot of customers, including me, who spends more than $4,000 a month in this store. I was subjected to racial discrimination in the form of clear harassment and expulsion in front of the surveillance cameras and in front of people inside this store by its manager, who said that the store belonged to him, and this is a funny thing as well. He kicked me out and brought the police on me because I was trying to use the gift card as a photo. He said you can't use that card, knowing that the card contains numbers, barcodes and the store's logo target. Conditions for obtaining my rights by any means, and I am ready to meet this irresponsible person. He said that you cannot return to this store again without a legal reason, and I bear full responsibility. Customer service is insanely bad, unlike other stores, where they treat the customer as king, and even offer an apology in the form of a shopping voucher like Walmart and Lidl. If a manager leaves, a better one will come. As for the customer, if he leaves, it is a great loss for you. If it is a pain for me, I am fully prepared for it, and I know that I am right. I do not advise anyone to go to this store, especially to meet that person.

I had a great experience at this target today! One of the customer service representatives helped me by breaking down boxes (I’m moving soon) and brought them out to my car! It was super generous of them and I appreciate him helping me out without any hesitation. I usually come to this location and they have a good selection of clothes and home goods. They’re also very clean and organized!

I've visited this store probably 100 times and have ordered online at least 5. Tonight, 4 days before Christmas, I had an experience that needs to be shared. We purchased maybe 8 items and were the last people in a closing line. One of our items was a real pain to scan. Although Ke was supposed to go on break or leave after us, she was NOT going to give up! Enter Kevin (I think he's a manager). Not only did he relieve Ke to go, but he stayed with us to resolve the scanning issue. We were willing to leave the product behind and come back at a less busy time, but Kevin genuinely wanted to help us! He was amazing tonight and so was Ke! Thank you both so much for your hard work and dedication! I hope this review makes it into the right hands! Much love!!!

Favorite target location to shop at. It contains every department as well as a pharmacy, an Ulta, and a Starbucks! The floral section at the front entrance are always fresh looking. The dollar section is also enticing. The fitting rooms are clean and organized. There are always weekly deals and savings. The Target debit cards saves 5%. However, the checkout lines can get pretty long, especially the self-check out.

Sincerely I mean this, you have the worst produce section and meat section of any prime target inside North Carolina here. Not only is produce very limited here, there is maybe 20 square feet dedicated to produce and meats Your management should be absolutely embarrassed because your staff just walks around on their phones texting. They have no motivation to do better or even care for their jobs because managers aren’t even seen on the floor. This is in a prime location of crossroads 20 plaza and by comparison, the location in apex, blows this out of the water. Worlds difference. get fresh energy in there and a management who can lead by example.